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Case study
Contact centre technology - an agent of transformation
Overworked and bamboozled contact centre agents saddled with legacy technology could be forgiven for wanting to run toEmpowered by Wi-Fi
Multi-dimensional Wi-Fi solutions have created a new paradigm in comms, according to Gavin Wheeldon, CEO of global Wi-Fi analytics provider Purple WiFi, who offers an insight into the power of smart wireless solutions and what they could mean to you.9 puts partners on road to IT services revenues
Appealing to partners on important matters outside their comfort zone is a productive strategy deployed by 9 which, for example, holds interactive workshops with resellers on how to confidently stride into the cloud IT services arena.ICUK's infrastructure mapping tool sets a new course
The first version of a mapping tool that enables its users to locate and fully understand the carrier infrastructure serving specific locations has been launched by ICUK.How analytics is changing customer interactions
The way bottomless troves of customer data are analysed and used is down to the R&D activities of communication interaction experts such as Akixi, Oak Innovation and Tollring.Why apprenticeships should become company policy
Green Telecom Managing Director Steve Hayden and the Institute of Telecommunications Professionals (ITP) have called on the communications industry to prioritise the employment of young apprentices as a matter of organisational policy. Here's why...The making of HSCN: An inside view
Close collaboration between the comms industry and the Public Sector has delivered a new Health and Social Care Network (HSCN) designed to help SME providers flourish in a far more competitive marketplace. Here, Adept Telecom CEO Ian Fishwick provides insights into how the new framework was created.Ways to gain business acumen
Resellers who set on a path towards the BI landscape will soon have the power to change the course of how businesses will operate in the future, according to Ged Cooney, Director of Legal & Commercial at TeleWare.Top marks: Partners bring fibre to the classroom
Technology is reshaping the education sector and pushing the limits of learning and its delivery. Here's how one channel partnership is harnessing full fibre to remodel the future of education.How Exponential-e's model strategy creates true value
Every reasonable business leader agrees that people are the lifeblood of a company, none more so than Exponential-e's Head of Channel Alp Kostem who infuses people-centricity into every aspect of his management style and growth strategy.
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